Virgin media high latency 520599 5120 KSym/sec 64QAM 12 2 23600000 30. Regards Paul. The box is a SuperHub 3 and has been running in Modem Mode for years. ) Then there is a latency between your hub and your computer - depends on type of connection you are using. Good luck if you fix the problem please let us know Virgin Media Community; Tag: virgin high latency; virgin high latency 0 Topics. During gaming, I receive random lag spikes sometimes reaching over 1000ms. - 5580123 The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. ] Hub 3. I'm currently a Virgin Media internet subscriber to a package with speeds of 1000mbps down and 50mbps up. Aug 5, 2024 · 2) my latency is as stable if not worse on virgin media, than it is if i use my girlfriends plug and play 5g router. A tutorial on how to fix high ping issues on Virgin Media (if applicable) I have been having ping issues for weeks on my Gig1 package (Hub 5). (And an old super hub 3. 1. I setup a Thinkbroadband quality monitor and I was hoping someone could tell me if they look ok?&nbsp; - 5461624 Nov 21, 2024 · Its odd how your BQM has high latency then dips for like 10-20 minutes then goes back to high you might have some thing causing this thats - 5592119 Browse Virgin Media Virgin Media Community Nov 3, 2023 · Though Virgin Media is good for gaming in general, a lot depends on the location and its services there. 1: icmp_seq=1 ttl=57 time=11. I picked up Virgin Media package when I moved and have been getting around 120 download and 20 upload - totally sufficient for my needs (and, it should be more), but for some reason I have been experiencing high latency when playing games that really dont take much to run. Never had this issue when the house was on a GIG1 (HUB4) plan in my dads name. Feb 21, 2024 · Virgin Media Hub 4 is in modem mode and is connected via Ethernet to a Deco M4R (which I assume is your main router or access point). This means that the data has less distance to travel, resulting in lower latency, a lower ping, and subsequently improved gameplay. From the Deco M4R, an Ethernet cable runs to a Switch 1. These past 2 days I've had terrible internet dropouts. Same as your computer the server comes with some latency Aug 9, 2024 · Hello people, so I’ve been with virgin for around 1 and half years; The first year was fine speed and connection wise; but the last 2 months I have been getting constant packet loss and high latency FROM AROUND 8 o’clock at night untill 6-7 in the morning ; I have done many factory resets Feb 29, 2024 · I’ve been struggling with high latency spikes for months. Still getting timeouts and connections hanging on all devices both physically connected to the Hub and over wifi. Jun 17, 2024 · I've reset the hub to factory defaults by pressing the reset button on it for 15 seconds, and everyday I'm still getting the high latency and low upload speeds. Playing online games would have me jump around from normal 30-41ms ping, all the way to 500ms ping and make games completely unplayable online. Including trying QOS. As soon as I change it to 5ghz I get massive latency and high networking. Nov 18, 2023 · I have notice for the past 6 months my router has been showing a constant red light, and my internet connection has been suffering high latency. Sep 30, 2024 · For the past 2 weeks ive been having constant packet loss, lag spikes and latency whilst gaming. over RFoG, then this is less of an issue. There is also a well documented issue with the CPU in the Superhub 3 that can cause latency spikes. Because the download speed is ok and the latency is Oct 10, 2024 · There is another possibility, there have been several threads on here recently where similar BQM latency/packet loss problems were eventually pinned down to a dodgy piece of connected kit affecting the connection . Decreased speeds and delays, the game responding to your actions slowly – that’s lag in action. When positioning the WiFi pods, ensure that these are in an open well-ventilated area, plugged into a mains socket and away from any other devices that may also broadcast or use a frequency such as home assist devices, Bluetooth and devices like baby monitors. Network Log Time Priority Description 19/11/2023 09:05:51 notice LAN login Success;CM-MA Dec 27, 2022 · 3. Switch 2. If your ping is this high, you may want to consider gaming broadband. e. 0 Issues are intermittent, started a few days ago. The graph looks fine a bit of the time but regularly goes into a state like this were my ping will skyrocket into the hundreds momentarily (less than ideal for games obviously). I have a Hub 3 and I'm on 500mbps deal. I use the internet for gaming, streamer and for work (which is a problem right now). When it goes back to QAM32, the upstream corrected codewords actually stop going up too. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Oct 23, 2024 · Yes but it may take a couple of days for them to respond on these threads. Feb 23, 2024 · I'm using M250 Virgin media broadband and it is ok for media consumption (e. Oct 4, 2023 · John-----I do not work for VM. Currently I ping 40 to London, 30 to Frankfurt and then 40 again to Paris when trying to play VALORANT despite living Sep 23, 2024 · Recently I have been getting constant packet loss and very high latency while gaming on PS5 over WiFi. On call of duty the game will play for 6 mins . in Speed 3 weeks ago Old chestnut: SYNC Timing Synchronization failure in Networking and WiFi 3 weeks ago Internet drops out every 30 minutes in Networking and WiFi a month ago It all depends on the street you live on. Wifi can get quite a lot of latency if used. Call of Duty is running on the server in some georgraphic location. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Virgin Media Community; Tag: DNS wifi high latency; DNS wifi high latency 0 Topics. My speeds are actually fine and achieving over 200 download as promised but these latency spikes make games completely unplayable, the specific game I play has been around for over 20 years so to think people were playing in the 90s with no issues makes it even more frustrating. We have the Gig 1 package yet online gaming is impossible even whilst on ethernet. I Contacted Customer Services and got through to someone offshore, who ran diagnostics from their end and advised that there is nothing wrong with the co I have used Virgin Media for a long time and have been satisfied with the speeds they provide but I just feel like I have constant issues with latency and ping spikes. I have spoken to Virgin but they don't believe there are any issues. However, I would like to keep the existing external entry point but just have a longer cable that is then drilled through an internal wall to a new location. Is there any point in having 1GB speeds when the latency will be your high even with the pods connection. Ethernet has no issues, but our other computer is located usually around 3m from the router (same room) or the same distance (but in another room) connected via. It is constantly giving high latency and the connection drops out and is non responsive. Virgin TV 360 and, for the time being, home phone are not available in new network expansion areas. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Jul 8, 2022 · VM CS - if from offshore - will tell you absolutely anything to get you off the phone and end the call - usual favourites - someone will call you back in 15 - never happens - there is a known problem we expect it to be fixed in 2 hours - never was never is - and many many more. 69 mbps - 8 latency. Ever since I renewed my contract and went from a Superhub 3 to Superhub 4, I have been getting latency spikes. We had a problem fixed in October for disconnecting. Dec 12, 2024 · Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed, share a screen shot of the Full Test so we can see the figures to the VM Hub and your Device. Fast from BT as main connection, but we have multiple people depending on good internet so I'm trying to get second reliable connection, also we can use something faster than current 330/50 G. 0 Kudos Oct 13, 2024 · Hi, The engineer replaced the external splitter and internal splitter connecting to the Hub 5 yesterday. I have been monitoring this since 9th December and it happens every day. There are forums where some seem content with the services while others had ping at 7000 ms, which would make competitive gaming next to impossible. For real-time strategy games or player vs player, you’ll need to stay below 150ms. Oct 7, 2024 · recently I switched to virgin media (the m350 package I believe) I was using the speedtest by ookla earlier and it’s telling me I’m getting nearly 900ms of download latency which I’d imagine is the reason I’m sometimes only getting 60mbps downloads right? In video calls, we experience intermittent issues due to High Download Latency. 4ghz works without high networking. Check for local faults on 0800 561 0061 and post up your hub stats here. Lately, I've noticed that even my Teams would warn me about poor connection quality. Each service has a minimum contract length that’s shown in your basket. Nov 27, 2024 · Hi, I am having a lot of issues with my Gig1 connection. Dec 19, 2024 · So the last few days I've started to get warnings of high latency followed by complete loss of connection. - Two separate superhub 5s installed by Virgin Media technician and myself have had the same problem. This has been a ongoing problem and I have now only renewed my contract on a monthly agreement if this can not be fixed I will be forced to find another provider. Kind regards I prefer OPNsense as the handling of limiters Is better. Furthermore, “media acquisition” protocols in DOCSIS 3. Most Recent Most Viewed Most Likes Nov 21, 2024 · I picked up Virgin Media package when I moved and have been getting around 120 download and 20 upload - totally sufficient for my needs (and, it should be more), but for some reason I have been experiencing high latency when playing games that really dont take much to run. I dunno if this will help but for ps4 NAT issues I did this and I actually get better ping due to it but, on the Virgin hub in security set a DMZ IP address I always just use 192. Jun 17, 2024 · Yep I have actually noticed that, when I get a bad BQM graph and high latency, and my upload speed drops to 30mbit, the upstream modulation changes to QAM8 instead of QAM32. Unfortunately there is not much of a fix to this. Aug 7, 2024 · If you are dealing with high latency and ping on Virgin Media, you can fix it by updating your network driver and flushing your DNS. The tall yellow blocks show maximum latency being too high. It can vary a lot from street to street. Hi neoanderson . Virgin Media isn't good for gaming due to the inherent latency if DOCSIS, the bandwidth (Gbps/Mbps) is largely irrelevant to ping as long as your connection isn't saturated. But the same issue (although very slightly better) remains. It is indeed a Hub 3. Both Video calls and games get random freezes. in Speed 3 weeks ago Old chestnut: SYNC Timing Synchronization failure in Networking and WiFi 3 weeks ago Internet drops out every 30 minutes in Networking and WiFi a month ago Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. It appears the erroneous reports were the result of how traffic was being routed to ThinkBroadband’s monitoring tool, which has now been resolved. A reboot of the modem brings it back for approximately 12 to 24 hours where the situation repeats itself. 12 months ago. Before and after will be okay with latency of between 10 and 21ms. Games are either stuttering or laggy. You'll get the same ping on 50Mb as you would on 1Gb. i have spoken to support about the problem but they run a speed test and Dec 23, 2024 · According to your BQM the minimum latency is very slightly above average but it's still far better than the many VM users who struggle due to contention issues. wifi. From the speed test results: Wifi: Down - 239. Shame it won't fix my latency issues but at least I won't be paying even The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I've taken a look at things on our side, and on your BQM and can see that there are continuous spikes on high latency, with this primarily being between 8PM and 10PM. The bit after 2pm in the first picture is about right. Virgin Media services are only available in eligible Virgin Media network areas. g. I'll get the package cancelled and complaint in tomorrow. When I play on aws servers I keep getting high latency and other times good latency, it is very inconsistent. 1000mbps connection but can't run any game in 5ghz. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the May 11, 2024 · Hi, we’ve been on VM for as long as I can remember but recently I’ve started to notice a lot of lag when it comes to latency. I set up a BQM which has been running for about a month now. My PC. Dec 17, 2023 · Hey everyone, for the last few months we have been having very high packet loss and latency spikes (ranging from only a few seconds to a few hours at a time). Graphics lag essentially means your system can’t produce enough Frames Per Second (FPS). 66mbps 193 latency / Up 48. I only Jan 20, 2024 · Latency Spikes and Hub loses connection. Switch 2 is a D-Link DGS-1008P/B 8-Port Gigabit and has When playing any online games I notice a lot of latency spikes either in game or when using discord. To quickly summarise: - This lag is not limited Recently I have been getting constant packet loss and very high latency while gaming on PS5 over WiFi. 30 mbps - 36 latency Ethernet: Down - 528. I'm using M250 Virgin media broadband and it is ok for media consumption (e. It has been going on for a week straight now. I have been trying everything and speaking to Virgin Media but as the issue is intermittent they are not interested in investigating. BQM need you to allow ping reply in the hub settings if it spikes when your not using your connection thats a problem. Hello, I've been having latency issues with my Virgin connection since moving in to my new place but only just set up BQM to actually track the issue. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Nov 23, 2023 · My Upstream seems rock solid, with all tests showing consistent 100Mbps with low active load latency (grade A on the buffer bloat test, +2ms latency). We moved house over a week ago and installed Virgin for the first time. 4 this gets me waaay better speeds on my ps4 and may help your lag Hi i started with virgin lkess than a week ago and already its turning into a ,istake. I’m getting 550 download speed in the upstairs bedroom and 80 upload speed normally but in the evening/night I can see the download speed drop to 200 and upload drop all the way down to 23. Nov 14, 2023 · After rebooting the modem, here are the stats for the past 5 hours: A current speed test: This was my latency during the speed test: 64 bytes from 1. YouTube/Netflix), but it has been unusable for either video calls or games. Download speeds dont seem to be affected though. then I'll have packet loss , latency the game wil We’ve had an update from Virgin Media. ui. Aug 11, 2024 · When I play on aws servers I keep getting high latency and other times good latency, it is very inconsistent. All of the products on this page are subject to survey, network capacity and a credit check. Since about February I've been experiencing very high latency in online games such as World of Warcraft (pings of up to circa 14k, huge lag spikes every couple of minutes and frequent disconnects which make gaming more or less impossible). doing anything latency specific like playing a game or The second is known as oversubscription, as Virgin Media has connected more customers than it can handle. Dec 1, 2024 · My connection is unusable for online gaming with constant lag spikes . Online Gamers will particularly feel the impact of a higher and inconstant latency connection. 0 Upstream channels 1 30100000 30. jimjam707. jimjam707 Jan 19, 2024 · Ever since I renewed my contract and went from a Superhub 3 to Superhub 4, I have been getting latency spikes. Switch 1 is a TP LInk SG105 (5) has connections to: A Hive Hub (for heating). Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Nov 14, 2023 · Hi I just wanted to let you know that this issue has now been raised as an outage under the reference F011061251. Nov 5, 2023 · Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. that makes no sense! not only am i losing what i have built up streaming. However, generally viegin has a slightly higher latency across the board compared to the openreach network. Most Recent Most Viewed Most Likes Correct, my internet was working, but I think the ping. Dec 5, 2023 · [MOD EDIT: Personal and private information has been removed from this post. Massively multiplayer online games are playable with a high ping, but you’ll still want to stay below 250ms. outside of gaming everything seems to run fine downloads are quick and video streams without buffering etc. Lag is caused by high latency and/or high ping rates. . Jan 11, 2025 · High latency errors on my network (Superhub in modem mode) - Logs attached I have my Superhub in Modem mode and have a UniFi setup at home. Does anyone know the reason for this? Virgin Media Community; Tag: virgin high latency; virgin high latency 0 Topics. ” UPDATE 6th May 2022 @ 10:04am I was "forced" to change to Virgin when they bought out Upp, while my speed is a bit faster than it was on Upp. Fast connection. Poor connectivity, high packet loss over wi There have been plenty of Virgin Media customers complaining of this and that’s because high latency can make things feel sluggish even if you have a high speed connection. Jan 11, 2025 · I've noticed that every 12 hours, just before 10am and 10pm, there is a very large latency spike. 0 ms Thanks for the help with this. So, you must identify how Virgin Media Internet performs in a particular locality. Hello, This past year or so I have been having issues with packet loss and latency on my PS5 . Hi Magpie1995 👋 Thank you for your posts and welcome to the Virgin Media Community Frequent high latency spikes. I have tried the above in the firewall as I am with VM too, but still having the same issues. The light has always been orange with no other lights, but the internet has worked at 100-380 mbps Every day we've had random spikes where latency is extremely high. I'm constantly spiking up 20-30 ping, especially around peak times, even when nobody else is in the house to use bandwidth. To reduce the risk of experiencing lag during gameplay, it’s often recommended to select the server closest to your location. When checking your Virgin Media broadband speed there are two things to consider – the download speed and the upload speed. I tested with samknows realspeed and I get around 30mbit upload, I'm on the 1g package so this should be around 100mbit. Jan 9, 2024 · Hello, I gather from reading the forum that I can pay a £25 fee for a Virgin Engineer to relocate the entry point to my house for the Virgin Media fibre cable. 0, a little concerned as the customer services rep I spoke to did not raise the over heating issue with the router. Your pack will show the fibre broadband speed you’re paying for, which will be the highest speeds you should get on a wired connection. 18 months ago I switched to M350 (HUB3) in my name for a better price as an new customer. My connection is unusable for online gaming with constant lag spikes . I've been with virgin for a few weeks at a new home now and I've been trying to solve latency issues. The ping is way higher and I would rather have slightly slower speed than high ping to be honest. I was getting around 4-7ms ping on Upp but ever since Virgin was installed the ping is like 20-80ms depending on the site. My BQM is located Dec 21, 2023 · Hi there. It's the download that seems a bit flakey still (buffer bloat test often reports a grade E downstream, with my downstream active load latency at +54ms). More complex encoding schemes add milliseconds of latency, but deliver more consistent throughput. Checked the connections several times and they're all in order. It's estimated to be resolved by 17th November, however these times are subject to change. I don't notice it in regular use, but I see it on my broadband quality monitor all the time, and was wondering if anyone knew what it could be? BQM is here. It's does show, however the routing has more latency to battle. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. My Broadband is cuttiing out daily, around 1-4 times a day which is very frustrating and sometimes it takes around 15 mins to start working again! I started to play the new Call of Duty (COD) game recently but its becoming impossible, COD displays information on latency and packet loss in game and I noticed it went extremely high and the game kicked me out of the online servers. I've called the number and the robot says there're no faults in the area. Good speed test shows the latency of your connection (8ms or 10ms. 8. Since then an attenuator has been added to fix the power levels to a normal range, but the loss is somehow even worse than it was in October. Does anyone know if this warrants me being able to cancel my Virgin Media contract without paying a massive cancellation fee? I'm only like - 5592119 I have intermittent increased latency and loss on a 250Mbps service a number of pre RS errors in the logs (Hub was power cycled 2 days ago). With average latency of around 900ms during the window (the graph is for 3 hours I've been with Virgin for almost 4 years now, as they are unfortunately the only provider nearby that does high speed broadband. i was with virgin about 6 years ago before and had this problem and - 5607828 Skip to content Broadband & Phone Hi, I've reached out a few times to both Riot and Virgin 150 support numbers and not had much luck. Speeds are fine when its working but every 30 seconds or so when I'm using the internet be it through gaming online or browsing chrome, I get serious lag latency and/or chrome would suddenly take long to load web pages. 0. See images below. Hub 5 running in Modem mode. Most Recent Most Viewed Most Likes Jun 20, 2024 · Not all routers give a response, so a "Request timed out" is normal. Feb 18, 2024 · Virgin Media don't try to fix anything until you escalate a formal complaint to the Ombudsman, so I advise you start the complaints process now and use the next 8 weeks to collect evidence. Mainly in the evenings I'm getting high latency and packet bursts in Call of Duty, Battlefield and World of Warcraft. A Virgin Media spokesperson said: “We’ve investigated the reports and found no issues with latency on our network. It may be unrelated, but the ethernet port in the wall by my PS5 no longer provides any c Dec 19, 2024 · So the last few days I've started to get warnings of high latency followed by complete loss of connection. I have not had a high latency, or packet loss, notice since I made the change and I was having them every 10 minutes or so, with times where it would change over to my secondary WAN, and report WAN 1 internet was down. Call Of Duty is unplayable online with the game informing us of consistent packet burst. i have the fortune for paying for a connection that i cannot use other than to watch youtube. Any comments appreciated! For the last couple of months I have been having high ping and high packet loss AGAIN on ethernet connection. net servers than the bbc. This is a new FTTP setup for VM and it's still in it's infancy. 4. A BQM like this usually indicates a high degree of contention on VM's local network and unfortunately there is little you can do about this. 0 Upstream channels Channel Channel Type T1 Timeouts Jul 17, 2023 · Hello This has been going on for a while now but it has got even worse recently. If I am on a conference call or I'm streaming video, it causes the connection to stutter, sometimes streaming has to be restarted. 111 and then change the network settings manually change the IP to the DMZ one you set also the DNS use Google's so use 8. I am on Virgin's 50/10 plan and getting high latency A small number of Virgin Media’s broadband ISP customers, which appears to be largely impacting those on their latest 2Gbps full fibre package via nexfibre’s new XGS-PON network, have recently been suffering regular spikes in network latency (ping) and packet loss. &nbsp;Any suggestions for how I can improve this?Thanks&nbsp;&nbsp;&nbsp; - 5564642 Nov 22, 2023 · Hi Boylealex1997, So I can look further into this for you I will send you an invite into a private chat, look out for the white envelope to accept. Jan 12, 2025 · High latency errors on my network (Superhub in modem mode) - Logs attached in Networking and WiFi yesterday WiFi problems no internet in Networking and WiFi a week ago Intermittent Broadband in Networking and WiFi a week ago No luck with responses on VM forums so I'll try here. 020599 5120 KSym/sec 64QAM 13 3 36600000 31. 168. Dec 31, 2023 · High/fluctuating latency when playing league of legends in Gaming Support 21-11-2024 Intermittent Connection in Networking and WiFi 20-10-2024 My horrific experience with Virgin Media. Is there any known issues with virgin and aws at the moment? My hub stats have been checked and they are good and i play on ethernet. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1 at 52 mbps (it will increase in the future) but right now Openreach FTTP packages are better in this area and the maximum currently is 220 mbps. I have recently reset the router (10 seconds on the rest button) to try and fix, but the problem still persists. Had Engineers come out and do nothing useless. If the 0800 number a 2. The lag spikes last around 2-3 seconds but make it hard to play games. Latency spikes and packet loss spikes EVERY hour for the past 18 months. Local traffic is completely fine. Edit: your speed will have nothing to do with the latency btw We would like to show you a description here but the site won’t allow us. A reboot of the Hub every evening used to fix it sometimes but now it doesn't help. 8 and 8. I recently just a a hub 5 installed as I had a hub 3 before as I’ve had speeds dropping but also really high latency and lag when gaming, I’m still having the issue with the new hub and I use a cat 8 Ethernet cable which is brand new and a new console, gaming is just unplayable and been going on for months now. I suspected it was latency spikes and set up BQM which both confirmed it and to be honest, surpris. Also the router is basically at my feet in the same room. I say unfortunately, because I have nothing but issues both with dropouts and online gameplay since joining Virgin. <Rant> in Networking and WiFi 17-10-2024 I'm currently a Virgin Media internet subscriber to a package with speeds of 1000mbps down and 50mbps up. When running speed tests I am getting good speeds yet if i look at my BQM i am constantly getting spikes all day long. High constant packet loss and high latency Been like this for a few days after we had work in the area to fix an issue. For a quick example here is the connection today to OpenDNS. Get more information on the advertised Virgin Media broadband speeds here. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low (experienced when buffers upstream of your router are too large causing packets to back up causing latency). Sep 11, 2024 · I am experiencing frequent latency spikes with my 500MB broadband service. Jan 20, 2024 · Latency Spikes and Hub loses connection. But the good news is that the provider is working on a permanent fix. 020599 5120 KSym/sec 64QAM 11 4 43100000 32. I started to play the new Call of Duty (COD) game recently but its becoming impossible, COD displays information on latency and packet loss in game and I noticed it went extremely high and the game kicked me out of the online servers. Speed 1Gb up / 100Mb down. ) - I bought a separate router to try running the superhub in modem mode to no effect. This is consistent and ruins my experience, literally I cant play and also lose in game bonuses when kicked The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 1—which are used to grant individual modems access to upstream traffic on shared cables—add an additional 2-8 ms of latency to the system. Nov 5, 2023 · I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. Dec 11, 2023 · download latency only happens went you max out your speed you would need a advanced router with QoS/BWM to allow you to download with low latency. Otherwise you will have to call them. I regularly get lag spikes when gaming and as of recent it’s made playing anything near enough impossible. But it would be helpful if you could copy the Hub data here so that we can see if there is anything obviously wrong with your individual connection. Oct 11, 2024 · Looks like my line latency issues are back with a vengeance. Bad connectors on ethernet cables, NAS Drives and faulty network switches being high on the list of culprits. TBH, I've no idea if this is a fault, or just some glitch until Nextfibre/VM Nov 24, 2024 · I picked up Virgin Media package when I moved and have been getting around 120 download and 20 upload - totally sufficient for my needs (and, it should be more), but for some reason I have been experiencing high latency when playing games that really dont take much to run. Is anyone able to check my hub values and confirm whether i have an issue? I have rebooted the hub several times, Checked all cabling is tight & undamaged Mar 9, 2024 · Hi Ayadmh, Thank you for reaching back out, we are sorry to see you are having high latency and packet loss, there is still an area fault, this is an SNR (Signal to Noise Ratio) this is noise on the network caused by a damaged or exposed cable, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. I’ve been struggling with high latency spikes for months. Oct 22, 2024 · It seems to be worse, with the pods connected I’m getting no internet( less than 30mb) as per the screenshot of the connect app. Used to have a similar issue back in 2021 but things improved eventually. This is my first post in the community but I have had VM for a number of years. I'm trying to resolve ping issues im getting. I average around 15ms in London. 520599 5120 KSym/sec 64QAM 9 3. I have my hub 4 in modem mode with a ASUS TUF-AX5400 modem . I have tried restarting my router and my console to no avail. I get passed back and forth. I have purchased 3 ps5s because I thought the issue was a hardware issue , But I'm still having th same problem playing call of duty , ea fc24 and fortnite . Sep 10, 2024 · I'm suffering from intermittent latency spikes as you can see from the BQM link. I've tried a reset (1 Dec 28, 2023 · Nope. jimjam707 High Packet Loss and latency experienced at certain times of day I tried to fix my packet loss issue about 3 months ago, but it never got fully resolved. 75mbps - 46 latency / Up - 52. Ever since I had VM installed 2gig about a month ago I am constantly getting 5-10 second freezes in warcraft and ping shoots to 1000ms and settles back down again, had an engineer visit and said there was a few dirty fibres and have now cleaned them up, was hopeful but issue still there, I am hard wired to router and the wifi signal does the same when trying to work from home on zoom calls in May 28, 2024 · Daily Broadband cut out - issues - very high latency I've moved over to VM during April and it's been nothing but chaos. im an m500 customer currently using the media hub 3 in modem mode with an asus rog strix gs-ax5400 router i play with a wired connection but am experiencing un playable levels of ping in game at any time of the day. Cant work remotely as the online meetings/call is extremely laggy and cuts out. I’m running my hub in normal router mode (not as a modem) and whether I plug directly to the hub or go via wifi, these spikes ruin online gaming. You won't do much better with VM's ancient DOCSIS technology. May 26, 2024 · Hi all, had Virgin installed almost 3 weeks ago now, and have been experiencing hourly latency spikes which apparently are due to the remote speed test virgin conduct on the new Hub 5x, tried phoning customer support, the “specialised” team I was transferred to genuinely asked “what is latency” and then proceeded to tell me that I haven I'm hoping someone from VM will pick this up and organise accordingly. I require a network engineer to take a look at my local cabinet and the cabling from the cabinet to my property. When i lived in newmarket/cambridgeshire i averaged 20-25ms. recently I switched to virgin media (the m350 package I believe) I was using the speedtest by ookla earlier and it’s telling me I’m getting nearly 900ms of download latency which I’d imagine is the reason I’m sometimes only getting 60mbps downloads right? I'm sorry to hear you're experiencing problems with your service and high latency when gaming. Intermittent - at times feels like everything is fine, at times I literally have no connection as total loss is over 90%. I've been with virgin for a long time due to lack of choice for high speed internet that suits my households needs and in more than 3 different locations so its not a localised issue either :) For those saying you cant notice the difference between 20ms or so ping, I guess you gamers are all on 60hz monitors since 144hz is a difference of 9 I recently bought an ethernet cable for my PC and noticed download latency is much higher using ethernet. Sep 12, 2024 · Despite being on a 1Gbps package, I’ve faced persistent issues with fluctuating speeds, high latency, and jitter, severely impacting my ability to work and engage in online activities. Thanks for providing other screenshots. During a recent technician visit (Complaint Reference: [REMOVED]) , it was confirmed that speeds near the main router reached 650Mbps, which was acceptable. Frequent high latency spikes. Upgraded are internet from 100m to 200m in December then the packet loss and High Latency Variation problem began. Jul 17, 2023 · Hello This has been going on for a while now but it has got even worse recently. com server is not responding like it should and so the UDM thinks there are problems with the internet. 020599 5120 KSym/sec 64QAM 10 5 49600000 32. I suspected it was latency spikes and set up BQM which both confirmed it and to be honest, surprised me with the scale of the problem on some days. To give a bit of background, I am a streamer and content creator while also playing competitively in a few FPS titles. This has been going on for a while and is quite frustrating. Sometimes I have latency spikes and periodic disconnects: But some days are ok: (beside external monitoring connection is not used) I'm currently using G. Like 2000 ping high. - Virgin Media technician tried moving the superhub closer to the brown box to no effect. One of our computers is connected via. Nov 19, 2023 · Good morning Adduxi, Thank you for your response, really appreciate it. gjnp iyzgpb tow cjwd wymnd qmfo sqmfv pdtzru tutbzcx xzq